FAQ
Here you’ll find answers to the most common questions about our fashion collections, services, and policies.
General Questions
Q: What is
Austlly?
A: Austlly is an Australian online fashion brand offering elegant and comfortable clothing designed to combine modern style with timeless sophistication.
Q: How can I contact
Austlly?
A: You can reach us via:
Email: Contact@austlly.com
Address: 102 Lyndhurst St, Glebe New South Wales 2037, Australia
Orders and Payments
Q: How can I place an order?
A: Browse our collections, select your favourite items, and complete checkout by following the payment steps.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order?
A: Yes, if your order hasn’t been shipped yet. Please contact Contact@austlly.com as soon as possible.
Shipping
Q: What are your delivery times?
A: Orders are processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Q: Is shipping free?
A: Yes! We offer free standard shipping across Australia.
Q: Can I track my order?
A: Of course. Once your order ships, you’ll receive a tracking link by email.
Returns and Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Q: How do I start a return?
A:
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Contact us at Contact@austlly.com with your order number and reason for return.
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We’ll send you the return instructions and, if applicable, a prepaid label.
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Send the item back as instructed.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.
Q: Can I exchange my item?
A: Yes, depending on stock availability. Please contact us to arrange an exchange.
Products and Warranties
Q: Are your products guaranteed?
A: Yes. All Austlly products are carefully inspected and covered under your rights in line with the Australian Consumer Law. If a product is faulty, we’ll offer a replacement, repair, or refund.
Q: Can I ask questions before purchasing?
A: Absolutely! Feel free to email Contact@austlly.com for any product details or sizing advice.
Personal Data and Security
Q: Is my information secure?
A: Yes. We use advanced encryption and security systems to protect your personal data. For more information, please review our Privacy Policy.
Q: Do I need an account to place an order?
A: No, you can order as a guest. However, creating an account allows you to track your orders and access exclusive offers.
Contact Us
Questions or need assistance?
Address: 102 Lyndhurst St, Glebe New South Wales 2037, Australia
Email: Contact@austlly.com
Phone: +61361601864
Opening hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average response time: 24 to 48 hours