Payment Policy

This Billing Policy outlines the terms under which Austlly (“we,” “our,” “us”) handles orders and payments on our website.
By placing an order, you agree to the following terms:

1. Accepted Payment Methods

We accept the following payment methods for fashion purchases:

  • Credit and debit cards (Visa, MasterCard, American Express, Maestro)

  • Digital wallets (Apple Pay, Google Pay)

  • Other secure payment options, where available

All orders are charged in Australian Dollars (AUD $).

2. Billing Information

You agree to provide accurate, current, and complete billing and contact details for every order placed.
Please update your information promptly if your billing address, email, or payment details change to ensure smooth order processing and communication.

3. Pricing and Promotions

Price Changes: Prices for all fashion products may change at any time without notice. We reserve the right to modify or discontinue items as needed.
Promotional Codes: Discount codes must be entered at checkout. They cannot be added after a purchase or combined with other promotions unless stated otherwise.

4. Order Confirmation and Billing

Order Confirmation: Once your order is placed, you’ll receive a confirmation email containing order details, shipping method, and billing summary. This email serves as your purchase receipt.
Invoice: A detailed invoice will accompany your order shipment, showing product costs, shipping fees (if applicable), and applied discounts.

5. Payment Processing

Authorization: By submitting payment information, you authorise us to charge the full order amount to your selected payment method. All transactions undergo verification and fraud screening for your safety.
Failed Transactions: If a payment is declined, we’ll notify you via email. You must provide an alternate payment method to complete your purchase.

6. Disputes and Chargebacks

Dispute Resolution: If you experience an issue with your order, please contact Contact@austlly.com. Our support team will work to resolve it promptly and fairly.
Chargebacks: If a chargeback is filed without prior communication, we’ll investigate the claim. Unjustified chargebacks may result in fees being charged back to the customer.

Contact Information

Address: 102 Lyndhurst St, Glebe New South Wales 2037, Australia

Email: Contact@austlly.com

Phone: +61361601864

Opening hours:

Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00

Average response time: 24 to 48 hours